1. Delivery Inclusions:
The base price of delivery includes all essential operational costs associated with the use of dump trucks. This encompasses:
– Driver’s Time: Compensation for the driver’s time and expertise.
– Fuel Costs: Basic fuel expenses required for the delivery.
– Operating Costs: General maintenance and wear-and-tear costs for the dump truck, especially considering the heavy-duty nature of the operation.
– Insurance and Permits: Any necessary insurance and permits for the delivery.
– Administrative Fees: Costs related to scheduling and coordinating the delivery.
2. Additional Charges:
Beyond a 10-mile radius from the source, additional charges apply as follows:
– Per-Mile Rate: Calculated using Google Maps API, this rate varies based on the truck and load size. For instance:
– A full 16-yard load incurs a charge of $6 per additional mile.
– A 4-yard load incurs a charge of $5 per additional mile.
– Mountain Charges: Due to the increased fuel consumption associated with navigating mountainous terrain, a flat rate is applied to each load that involves mountain travel.
– Sales Tax: In the state of Tennessee, all delivery charges are taxed as part of the sale.
3. Delivery Methods and Times:
Our delivery services are categorized by load size, each with specific delivery windows:
– Small Loads: Less than 8 Yards/tons
– Delivery Window: 2 hours
– Medium Loads: 8-16 Yards/tons
– Delivery Window: 4 hours
– Large Loads: 16-24 Yards/tons
– Delivery Window: 4 hours
Customers have the convenience of selecting their preferred appointment time at the time of purchase.
4. Order Processing:
As a procurement-to-delivery service, we streamline the process to ensure efficiency. Key points include:
– Advance Orders: All online orders must be placed at least 24 hours in advance to ensure timely delivery.
– Material Availability: In the event that a material is unavailable, we will contact you prior to your delivery date to discuss and identify a viable solution.
– Rush Orders: For rush orders, customers can contact our support team during business hours to explore expedited delivery options.
5. Geographical Limitations:
Our delivery services are available in the following zip code areas:
30378, 30707, 30710, 30721, 30725, 30728, 30731, 30736, 30738, 30739, 30741, 30742, 30750, 30752, 30757, 37045, 37302, 37307, 37308, 37311, 37312, 37327, 37338, 37341, 37343, 37347, 37350, 37353, 37363, 37373, 37377, 37379, 37402, 37403, 37404, 37405, 37406, 37407, 37408, 37409, 37410, 37411, 37412, 37415, 37416, 37419, 37421.
Please note that delivery outside these areas may not be available. For any special delivery requests or inquiries, feel free to contact our support team.
6. Customer Satisfaction and Remediation:
In the event that a customer is unsatisfied with the material, whether due to quality or quantity, we encourage them to contact our team within 24 hours of delivery to discuss possible remediation. Given the nature of our delivery using dump trucks for aggregate material, issues related to lost or damaged loads are atypical. However, we are committed to addressing any concerns promptly and effectively.
7. Contact Information:
For inquiries related to shipping or delivery, customers can reach our support team as follows:
– Phone Support: Available Monday to Friday, from 8 AM to 5 PM EST.
– Weekend Support: Customers can text us on weekends, though responses are not guaranteed during this time.
We are committed to providing timely assistance and addressing any questions or concerns you may have.